Finnish VIP Manager

  • Full Time
  • Malta

Nordic Recruitments Ltd

We are currently looking for talented Finnish VIP Manager for our clients awesome company. This is an excellent opportunity for you to join a skilled and growing team.

This role will be responsible for all Finnish VIP customers of one of our client’s brands, focusing on building fantastic customer relations, developing new VIP customers and increasing overall player lifetime value. This is a great opportunity, for a creative and ambitious individual to join an expanding and committed winning team.

What you’ll be doing:

  • Build strong relationships with our high segment customers, provide excellent service and provide them with an exclusive, tailored gaming experience.
  • Ownership of local KPIs and responsible for the performance of local market.
  • Taking ownership of escalated customer issues and identifying custom solutions.
  • Assist the Head of VIP in managing the VIP life cycle from strategic planning to tactical activities to maximize player lifetime revenues.
  • Work with the VIP and CRM team to localize promotions and campaigns for your portfolio of players.
  • Monitor individual customer performance and ensure that the bonuses, gifts and hospitality invitations offered, are in accordance with business requirements.
  • Hosting VIP events for your market.
  • Handle customers’ day to day queries and complaints, including out of hours when necessary, in order to provide the VIP with personal and fantastic service.
  • On request, actively take part and assist in marketing activities such as VIP events/seminars/conferences.
  • Monitoring client base and provide regular reporting to assist identifying key opportunities and threats.
  • Work very closely with the Compliance team to make sure we are offering our VIPs all the Responsible gaming tools for them to play in a fair and fun environment.
  • Working closely with the customer support team (and the VIP experts) to provide streamlined service and to make sure the two departments work well together

Who you are:

  • Experience of direct customer management at least 2-3 years (customer service, outbound or account management).
  • Preferably previous experience with handling VIP customer.
  • Previous iGaming experience a must.
  • Advanced English written and spoken.
  • Native Finnish written and spoken.
  • Excellent IT-skills especially Microsoft office.
  • Happy and customer-orientated mind-set.
  • Independent and able to use initiative to find solutions.
  • Strong team player who is self-motivated.
  • Passion for constantly improving and delivering the best.
  • Great problem-solving skills, ability to take charge make a decision even under pressure.
  • Excellent work ethics.

What our clients offer

We are team workers and cross functional collaborators – we don’t have boundaries when it comes to getting work done.   There will be lots of opportunities for you to be stretched and challenged in your role, and outside of it.

Finnish VIP Manager
Please apply via the link on the page.

In all questions, please contact us by email
info@nordicrecruitments.com

Upload your CV/resume or any other relevant file. Max. file size: 32 MB.
Upload your Cover Letter. Max. file size: 32 MB.
By ticking this box you expressly give your consents as described below with respect to the information given on your application form (and any supplementary information submitted by you) and confirm your agreement to the terms set out below: * * * * * * * * * * * * Nordic Recruitments Ltd collects your personal data for the purposes of managing Nordic Recruitments Ltd and it’s clients/partners recruitment related activities as well as for organisational planning purposes globally. Consequently, Nordic Recruitments Ltd may use your personal data in relation to the evaluation and selection of applicants including for example setting up and conducting interviews and tests, evaluating and assessing the results, and as otherwise needed in the recruitment processes, including the final recruitment. Nordic Recruitments Ltd does not disclose your personal data to unauthorised third parties. However, as a global corporation consisting of multiple affiliated companies in various countries, Nordic Recruitments Ltd has international clients and uses resources located throughout the world. You agree that, to the extent necessary, your personal data may be transferred and/or disclosed within Nordic Recruitments Ltd clients companies, as well as to possible third parties acting on Nordic Recruitments Ltd behalf. This includes transfers to servers and databases within the European Economic Area but outside the country where you provided Nordic Recruitments Ltd with your personal data. If your current application to Nordic Recruitments Ltd proves unsuccessful, your personal data may still be stored for future vacancies. Nordic Recruitments Ltd will delete all information given on your application form on your request without undue delay. During the course of the recruitment process, it may be necessary for Nordic Recruitments Ltd to disclose confidential information to you in order to evaluate your suitability for the position you have applied for . All information that is shared with you by Nordic Recruitments Ltd in the recruitment process and which is not already in the public domain is confidential and you agree to treat it as confidential. You will not use or disclose such confidential information to any person, company or other entity. Please do not, at any stage in the recruitment process, bring or send anything to Nordic Recruitments Ltd that is proprietary to a third party and/or has not been made publicly available (including code, artwork, ideas etc), is in beta, is a trade secret or is otherwise commercially-sensitive information of another company. If you do so, contrary to this requirement, Nordic Recruitments Ltd takes no responsibility for any materials or ideas so provided. Questions, comments or requests regarding this privacy statement are welcome and should be addressed to: info@nordicrecruitments.com