Nordic Recruitments Ltd
We are looking for German Customer Service Representative for our client in Barcelona. This is exciting opportunity for a German speakers to join an international team of casino professionals.
Do you want to step into the iGaming industry and start your career with one of the fastest growing companies based in Barcelona?
Do you have some Customer Service related experience?
Our clients Customer Service Team is the pulsating heart of our customer experience. Have you got the passion, knowledge and skills necessary to provide absolute world class customer service?
Could you also do it in impeccable, flawless writing and speech? If so – match made in heaven!
We are looking for team players who really understand customers.
We want you to feel with them, win with them and sometimes help them, if something goes wrong. It is important to us that you care about the people you come in touch with, and that you have interest in building relationships. Both to your team and to your customers.
Based at our clients fantastic office in sunny Barcelona, your responsibilities will include as an German Customer Service Representative;
The main tasks:
Assist and communicate with our customers via e-mail and live chat
Provide customer support on gaming, financial, technical or any applicable issues related to the Customer Support department
Guide customers through the site and/or mobile phones and assist them in using the various services and products offered
Work collaboratively with other team members and contribute to a good atmosphere at the office
Actively report internally to the team lead and various partners with information about status of various markets and customers
Previous experience in Customer Support and iGaming an advantage
Native in German is mandatory – both verbal and written
Excellent written and verbal communication skills
Excellent team player, with initiative to work independently
Works well under pressure
Is flexible when it comes to working hours
Assistance with obtaining NIE and SS number
Daily fresh fruit and coffee service for all employees
Health and Fitness Allowance
Fresh Fruit and Daily Snacks
Free Spanish classes
Great colleagues and fun company events!
Competitive fixed salary + commission + bonuses
German Customer Service Representative
Please apply via the link on the page.
In all questions, please contact us by email